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Illesheim
Health Clinic
Area
Map | Directions
LOCATION: Building
6620, Storck Barracks, Illesheim, Germany
Scope of Service: Acute Care, Pediatrics, Internal Medicine
Commander: MAJ Luther Wiest
Patient Representative: 2LT Glasco
Health Clinic Hours:
Mon, Tue, Thur, Fri - 0730-1700
Wed - 0730-1200
The Clinic is closed for mandatory medical training Wednesday afternoon. EMERGENCIES and URGENCIES will be seen.
Hours of operation:
Front
Desk:
0730-1230 M-F
1300-1630 M, T, Th, F
Appointments:
0800-1200 M-F
1300-1700 M, T, Th, F
Or, book an appointment online at www.tricareonline.com
Sick Call - Active Duty
0730-0900 M-F
Soldier Readiness Processing:
1300-1600 Tuesday
Immunization Clinic: Walk in and check in at the Front Desk
0900-1130 & 1300-1530: M, T, Th, F
0800-1130 Wednesday
NOTICE: Please do not forget to bring your immunization records to your appointment or if you need to have immunizations checked.
In and Out Processing:
0730-1200 & 1300-1600 M, T, Th, F
0800-1200 Wednesday
Wart Clinic (appointment only):
Thursday
Physical Exams
Thursday 0800-1200: Part I is made by the Physical Exam Clinic
Part II is scheduled by the appointment clerk
All work, school, and sports health physicals are made by the appointment clerk. Must have proper forms filled out and shot records in hand before seeing the doctor.
Lab:
0800-1200: M-F
1300-1545: M, T, Th, F
Pharmacy:
0800-1145: M-F
1300-1630: M, T, Th, F
Radiology:
0730-1145: M-F
1300-1630: M, T, Th, F
After hours call:
- German Ambulance: 09841-19222 or call DSN 116 or CIV 09841-834-116
- 24-hr Health Care Line: 0800-350-3104
- Nurse Advice Line: 00-800-475-92330
IMPORTANT TELEPHONE NUMBERS:
Illesheim Health Center:
DSN 4674-512 or CIV 09841-83-4512; Fax DSN 4674-834 or CIV 09841-83-4834
DRK (German) Ambulance:
09841-19222 or DSN 116 or CIV 09841-83-4116 for an English-speaking dispatcher who will contact the German Ambulance for you
Patient Liaison after duty hours:
Contact the MP Station at DSN 4674-565/581 or CIV 09841-82-4565/4581
Poison Control (toll-free):
0800-0277-2858
Sexual Assault Hotline (Landstuhl):
00800-0277-2858
Ansbach Garrison Sexual Assault Coordinator:
0160-661-5638
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What are the capabilities of the Clinic? The Illesheim Army Health Clinic is one of
the health clinics in the Bavaria MEDDAC. This clinic is
staffed for urgent and routine care. Outpatient care is offered with basic
x-ray, laboratory, and pharmacy services for treatment of acute and chronic
illnesses. True life-threatening injuries are responded by local DRK (Ambulance)
and the Bad Windsheim Krankenhaus. Patients treated at the Krankenhaus
are transferred to a military treatment facility when their condition is
stabilized. Special scheduled clinics such as physical exams, routine
obstetrics, well woman, well baby, immunizations, wart clinic and hearing
conservation are available. Various educational classes are also offered to
include:
prenatal counseling, STD counseling, smoking cessation, Health Enrollment Assessment Review (HEAR), and preventive health promotion.
Patient Liaisons are trained to help our American beneficiaries use German medical facilities and
are fluent in English and German. A patient liaison is available 24 hours
a day. During normal clinic hours, please contact a patient liaison
at DSN 4674-512. For after-hour emergencies, contact the MP Station (DSN
4674-565/581 or CIV 09841-83-565/581) and they will contact a patient
liaison for you.
Host Nation Healthcare 24hr Toll-Free Help Line (0800-350-3104):When or if you decide or need to go to a host nation hospital, let us help
you. Please take the extra time to call (except in extreme emergencies) the
Bavaria MEDDAC at the following toll free number, before you go to the
hospital: (0800) 350 3104. Calling allows the military healthcare system to
ensure that the healthcare you receive in the host nation facility is
appropriate and of the quality we expect. We can also support you in
maintaining contact with your Chain of Command. Additionally, we can
provide you with valuable information about Host Nation care. Calling this
number will ensure that someone on the Patient Liaison Team will visit you
if you are admitted to a hospital, and can also immediately connect you to a Patient Liaison for any serious medical conditions.
What do I do after the clinic has closed?
For a life or death emergency,
proceed immediately to the Bad Windsheim Krankenhaus or call DRK for an
ambulance. If you need the services of a patient liaison, please refer
to the patient liaison section above. If you do go to the Krankenhaus for after-hours care, make sure you see Mrs. Olsen (Health Benefits Advisor) the
next duty day to ensure that the bill is properly processed by TRICARE.
For a situation that needs urgent care
and you do not feel that it can wait until the clinic opens, proceed to the
nearest host nation care facility to receive treatment. If you have any questions about a
particular situation and you need clarification on exactly what you should do,
call the Nurse Advice Line toll free at 00-800-475-92330
available 24 hours a day, every day. This is a free service that allows you to
speak with a Registered Nurse for medical advice.
Emergency vs. Urgent?
An EMERGENCY is a sudden and
unexpected medical condition, or the worsening of a condition which poses a
threat to life, limb or sight and requires immediate treatment; or
a sudden, extremely painful condition that requires immediate treatment to
alleviate suffering. Conditions that require emergency care include:
loss
of consciousness, shortness of breath, chest pain, uncontrolled bleeding, drug
overdose, suicide attempt, poisoning, acute psychosis and unexpected weakness.
URGENT CARE is
medically necessary treatment that’s required for illness or injury that would
not result in further disability or death if not treated immediately – but
treatment should not be put off. The illness or injury does require professional
attention, and should be treated within 24-48 hours to avoid development
of complications or continued suffering. Conditions that should receive urgent
care include: sprains, scrapes, ear aches,
severe headaches, sore throats, rising fever, persistent vomiting or diarrhea
– conditions that are serious but are not life threatening.
Missed Appointment Policy
Due to the limited number of physicians, it is
critical that every available appointment is used to maximize our ability to
care for the community. Therefore, the following "no show and late"
policies are in place.
1st missed appointment:
Patient will be told when they attempt to make another appointment that they
were a no show. Patient will be informed of/given a copy of the missed
appointment policy. Appointment will be scheduled.
2nd missed appointment:
Missed appointment letter will be sent to the Soldier’s/sponsor’s unit.
Patient will be told when they attempt to make another appointment that they are
required to be escorted to their next appointment. Active duty will be escorted
by someone from his or her chain of command. Family members will be escorted by
their sponsor.
When the patient comes to their next appointment
with their escort, their name will be cleared from the missed appointment/no
show list.
Late Policy
Patients are told to be at the clinic 30
minutes prior to their scheduled appointment time.
This ensures that medical records can be obtained, vital signs and history
noted, and that the patient is seeing the doctor in a timely manner.
If the patient arrives to the clinic one minute
past their scheduled appointment time (16 minutes after their expected arrival
time), they will be rescheduled.
Comments, suggestions and complaints?
Our Patient Representative, 2LT Glasco, will discuss any concerns or problems
with you.
There are also comment cards in the clinic lobby.
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