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Illesheim 
Health Clinic

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LOCATION: Building 6620, Storck Barracks, Illesheim, Germany

Scope of Service: Acute Care, Pediatrics, Internal Medicine

Commander: MAJ Luther Wiest

Patient Representative: 2LT Glasco

Health Clinic Hours:
Mon, Tue, Thur, Fri - 0730-1700
Wed - 0730-1200
The Clinic is closed for mandatory medical training Wednesday afternoon. EMERGENCIES and URGENCIES will be seen.

Hours of operation:
Front Desk:
0730-1230 M-F
1300-1630 M, T, Th, F

Appointments: 
0800-1200 M-F
1300-1700 M, T, Th, F

Or, book an appointment online at www.tricareonline.com

Sick Call - Active Duty
0730-0900 M-F

Soldier Readiness Processing:
1300-1600 Tuesday

Immunization Clinic: Walk in and check in at the Front Desk
0900-1130 & 1300-1530: M, T, Th, F
0800-1130 Wednesday
NOTICE: Please do not forget to bring your immunization records to your appointment or if you need to have immunizations checked.

In and Out Processing:
0730-1200 & 1300-1600 M, T, Th, F
0800-1200 Wednesday

Wart Clinic (appointment only):
Thursday

Physical Exams
Thursday 0800-1200: Part I is made by the Physical Exam Clinic
Part II is scheduled by the appointment clerk

All work, school, and sports health physicals are made by the appointment clerk. Must have proper forms filled out and shot records in hand before seeing the doctor.

Lab:
0800-1200: M-F
1300-1545: M, T, Th, F

Pharmacy:
0800-1145: M-F
1300-1630: M, T, Th, F

Radiology:
0730-1145: M-F
1300-1630: M, T, Th, F

After hours call:
- German Ambulance: 09841-19222 or call DSN 116 or CIV 09841-834-116
- 24-hr Health Care Line: 0800-350-3104
- Nurse Advice Line: 00-800-475-92330

IMPORTANT TELEPHONE NUMBERS:

Illesheim Health Center:
DSN 4674-512 or CIV 09841-83-4512; Fax DSN 4674-834 or CIV 09841-83-4834

DRK (German) Ambulance:
09841-19222 or DSN 116 or CIV 09841-83-4116 for an English-speaking dispatcher who will contact the German Ambulance for you

Patient Liaison after duty hours:
Contact the MP Station at DSN 4674-565/581 or CIV 09841-82-4565/4581

Poison Control (toll-free):
0800-0277-2858

Sexual Assault Hotline (Landstuhl):
00800-0277-2858

Ansbach Garrison Sexual Assault Coordinator:
0160-661-5638


 

 

 

 

 

 

What are the capabilities of the Clinic? The Illesheim Army Health Clinic is one of the health clinics in the Bavaria MEDDAC. This clinic is staffed for urgent and routine care. Outpatient care is offered with basic x-ray, laboratory, and pharmacy services for treatment of acute and chronic illnesses. True life-threatening injuries are responded by local DRK (Ambulance) and the Bad Windsheim Krankenhaus. Patients treated at the Krankenhaus are transferred to a military treatment facility when their condition is stabilized. Special scheduled clinics such as physical exams, routine obstetrics, well woman, well baby, immunizations, wart clinic and hearing conservation are available. Various educational classes are also offered to include: prenatal counseling, STD counseling, smoking cessation, Health Enrollment Assessment Review (HEAR), and preventive health promotion. Patient Liaisons are trained to help our American beneficiaries use German medical facilities and are fluent in English and German. A patient liaison is available 24 hours a day. During normal clinic hours, please contact a patient liaison at DSN 4674-512. For after-hour emergencies, contact the MP Station (DSN 4674-565/581 or CIV 09841-83-565/581) and they will contact a patient liaison for you.

Host Nation Healthcare 24hr Toll-Free Help Line (0800-350-3104):When or if you decide or need to go to a host nation hospital, let us help you. Please take the extra time to call (except in extreme emergencies) the Bavaria MEDDAC at the following toll free number, before you go to the hospital: (0800) 350 3104. Calling allows the military healthcare system to ensure that the healthcare you receive in the host nation facility is appropriate and of the quality we expect. We can also support you in maintaining contact with your Chain of Command. Additionally, we can provide you with valuable information about Host Nation care. Calling this
number will ensure that someone on the Patient Liaison Team will visit you if you are admitted to a hospital, and can also immediately connect you to a Patient Liaison for any serious medical conditions.

What do I do after the clinic has closed?
For a life or death emergency, proceed immediately to the Bad Windsheim Krankenhaus or call DRK for an ambulance. If you need the services of a patient liaison, please refer to the patient liaison section above. If you do go to the Krankenhaus for after-hours care, make sure you see Mrs. Olsen (Health Benefits Advisor) the next duty day to ensure that the bill is properly processed by TRICARE.
For a situation that needs urgent care and you do not feel that it can wait until the clinic opens, proceed to the nearest host nation care facility to receive treatment. If you have any questions about a particular situation and you need clarification on exactly what you should do, call the Nurse Advice Line toll free at 00-800-475-92330 available 24 hours a day, every day. This is a free service that allows you to speak with a Registered Nurse for medical advice.

Emergency vs. Urgent?
An EMERGENCY is a sudden and unexpected medical condition, or the worsening of a condition which poses a threat to life, limb or sight and requires immediate treatment; or a sudden, extremely painful condition that requires immediate treatment to alleviate suffering. Conditions that require emergency care include: loss of consciousness, shortness of breath, chest pain, uncontrolled bleeding, drug overdose, suicide attempt, poisoning, acute psychosis and unexpected weakness.
URGENT CARE is medically necessary treatment that’s required for illness or injury that would not result in further disability or death if not treated immediately – but treatment should not be put off. The illness or injury does require professional attention, and should be treated within 24-48 hours to avoid development of complications or continued suffering. Conditions that should receive urgent care include: sprains, scrapes, ear aches, severe headaches, sore throats, rising fever, persistent vomiting or diarrhea – conditions that are serious but are not life threatening.

Missed Appointment Policy
Due to the limited number of physicians, it is critical that every available appointment is used to maximize our ability to care for the community. Therefore, the following "no show and late" policies are in place.
1st missed appointment: Patient will be told when they attempt to make another appointment that they were a no show. Patient will be informed of/given a copy of the missed appointment policy. Appointment will be scheduled.
2nd missed appointment: Missed appointment letter will be sent to the Soldier’s/sponsor’s unit. Patient will be told when they attempt to make another appointment that they are required to be escorted to their next appointment. Active duty will be escorted by someone from his or her chain of command. Family members will be escorted by their sponsor.
When the patient comes to their next appointment with their escort, their name will be cleared from the missed appointment/no show list.

Late Policy
Patients are told to be at the clinic 30 minutes prior to their scheduled appointment time. This ensures that medical records can be obtained, vital signs and history noted, and that the patient is seeing the doctor in a timely manner. If the patient arrives to the clinic one minute past their scheduled appointment time (16 minutes after their expected arrival time), they will be rescheduled.

Comments, suggestions and complaints?
Our Patient Representative, 2LT Glasco, will discuss any concerns or problems with you. There are also comment cards in the clinic lobby.

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